Q> What is Hatch Rewards?

A> Hatch Rewards is a loyalty program created to reward our regular customers with exclusive benefits, perks and updates.

 

 

Q> Validity of the Membership?

A> Membership is valid for a lifetime, in Singapore only. However, Hatch Points are valid for 1 year from the date of issue, on a rolling basis. Any unutilized Points will be forfeited. Strictly no extensions for any unused Points.

 

 

Q> How do I start earning Hatch Points?

A> For every SGD 1 spent is equivalent to 1 Hatch Point earned. Points can be earned on the post discounted amount for purchase on any ala carte food and beverages (dine-in or takeaway), after GST and Service Charge (if applicable). Points are strictly not exchangeable for cash. Please provide your Mobile Number registered with our loyalty membership to our service staff upon payment to credit your Hatch Points.

 

 

Q> Can I share my Membership?

A> No, membership privileges can only be enjoyed by the registered member. Only 1 unique mobile number for each membership is allowed.

 

 

Q> How do I redeem with my Hatch Points and what can I redeem?

A> Hatch Points can be used to redeem Rewards; which can offset your bill in store on your next visit. Rewards can only be redeemed on ala carte orders only. Rewards are not valid to offset bills for buffet, value sets, seasonal promotions or Festive sets. Please provide your registered mobile number upon payment to redeem your Reward.

 

 

Q> How can I check my Hatch Points balance?

A> You may check your balance points by logging in with your registered mobile number HERE.

 

Q> What if I forgot to inform staff to add in my Points on my last visit?
A> Please do write in to us and attach an image of your original receipt, and we will be able to add the points manually for you. However, do note that we will only be able to add in points for receipts that are transacted on the same day of writing. Do write in to us HERE.

 

 

Q> Can I unsubscribe from the Hatch Rewards loyalty program?

A> If you would like to discontinue your membership with us; please write to us via our form HERE and we will remove you and all your associated contacts details from our Hatch Rewards program. Do note that you will also lose all your Hatch Points accumulated and Rewards that you have previously earned upon account termination.

 

 

Q> What if I have more questions?

A> For further enquiries, you may reach us by filling up the form HERE and we'll get in touch with you at the soonest possible time.